Orders for the Sterling Irons® single length irons are processed from Monday through Friday during normal business hours. All Sterling Irons® iron sets are custom built for each golfer who orders the set, so no sets are made standard to be in stock as with other companies. We do our best to try to custom build and ship the irons within a week or less from when we receive the order. However due to demand and the timing of production shipment of the Sterling Irons® iron heads from our production factory, it could take up to 2 weeks to custom build your order. We will always do our best to keep the custom build and delivery time to be as short as possible.
We believe strongly in our products and one of the reasons we get such great reviews is the high grade of our materials, our standards of quality control, and the extent to which we can custom fit our clubs to you. For this reason, we are pleased to offer you a 90-day money back guarantee minus the cost of shipping/handling on your Sterling Irons®. If for whatever reason you are not happy with your purchase, simply contact us at firstname.lastname@example.org to obtain a return authorization and send back all contents listed on the original packing list. Return shipping/handling is the responsibility of the customer. Our guarantee is valid once per customer and this policy is void if any alterations have been made to your clubs. All returns are also subject to a 15% restocking fee.
If you receive a damaged shipment, please KEEP THE BOX and contact us immediately for details on filing a courier claim. You will need to provide jpeg photographs sent as an ‘attachment’ (not embedded in the body of the email) in an email showing both the damaged box and the damaged products in order for us to file a courier claim. If, upon receipt of your Sterling Irons®, you determine your order is not correct (i.e., a club is missing), please notify us immediately or within 7 days of delivery.
Sterling Irons® or Golf Ventures LLC cannot be responsible for any loss, damage, or missing package if you change your shipping address after your order has shipped.
Sterling Irons® are shipped worldwide. Signatures may be required for shipments upon receipt. If you live outside the USA, you are responsible as the importer of the Sterling Irons® for any and all VAT, customs, and/or other import and delivery related duties and taxes. For specific information, please consult with your local government import office or shipping company.
If your order is refused or returned due to inaccurate or incorrect address information which you provided to us or because it was declined or undeliverable for any reason, we reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs that may be incurred which are related to the return of the undeliverable packages.
If you have any other questions related to delivery of your Sterling Irons®, please contact us.